Balanced Scorecard

Calgary Economic Development uses a Balanced Scorecard to apply structure to our annual business plans, add greater ambition to our corporate goals, and measure our progress in key areas of focus. The Scorecard was introduced in 2016 and has evolved to provide more comprehensive reporting to ensure we deliver on our mandate.
Download 2021 Annual Report 


Enhanced Stakeholder & Government Relations
Non-core revenue $2.95M $2.76M $3.8M
Core shareholder funding $9.9M $10.0M $9.8M
Stakeholders see progress on economic strategy N/A 66% 80%
Build Strong & Recognizable Brands
Favourable impression of Calgary Economic Development 78% 77% 85%
Canadian workers/leaders familiar with Calgary 71/88% 67/83% 67/89%
Canadian business leaders who say Calgary has a diverse economy 64% 68% 71%
Deliver Client Excellence to Accelerate Sector Development & Diversification
Companies attracted and retained (excludes Film, TV, IDM*) 61 43 30
Companies attracted and retained (Film, TV, IDM*) 21 11 28
Film, TV and IDM* spend $197M $87M $522M
Trade export deals 13 16 34
Sustained jobs created/retained/expanded (excludes Film, TV, IDM*) 2,297 1,224 5,330
Jobs created/retained/expanded (Film, TV, IDM*) 3,808 1,649 5,147
EDGE UP participants securing jobs or more training N/A 35 53
Downtown office space absorbed ** 295,434 167,385 297,401
Commercial industrial space absorbed (excludes Film, TV, IDM)** 217,496 90,670 570,167
Commercial industrial space absorbed (Film, TV, IDM)** N/A N/A 451,735
Total commercial/industrial space absorbed 512,930 258,055 1,319,303

*IDM: Interactive Digital Media **Square feet

Notable Wins

The opportunity-rich environment and exceptional value proposition Calgary offers companies was evident in 2021 with the growth of dynamic local companies and headline-generating investment announcements by leading global firms.

  • 1.3M

    sq. ft. total commercial and industrial real estate absorbed

  • 5,330 JOBS

    created or retained


    attracted, retained and expanded

Major investments focused
on Technology

Infosys calgary ecosystem

Infosys will open an office and bring 500 jobs to Calgary.
Mphasis calgary ecosystem

Mphasis, the Government of Alberta and University of Calgary launched Quantum City Centre of Excellence, which will create 1,000 jobs.
RBC calgary ecosystem

RBC will open a Calgary Innovation Hub and create 300 technology roles.
AWS calgary ecosystem
Amazon Web Services (AWS)

AWS will invest $4.3 billion in Alberta to establish a Data Center Region in Calgary.

Key Initiatives

Film & TV Production

A record breaking year in Calgary's film and TV production industry with $522 million in 2021 as the industry rebounded from COVID-19, and improvements to the Government of Alberta’s Film and Television Tax Credit a year earlier began to be realized.

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Notable Productions

Calgary Film Centre

The Calgary Film Centre operated at close to 100 per cent capacity in 2021 with all three sound stages booked throughout the year with major productions.

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Over 81 new full-time jobs were created by TAP alumni and more than 29,000 sq. ft. of office and warehouse space was occupied. TAP Calgary also ran its first cohort for women-led businesses in 2021.

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Calgary in the New Economy

The economic strategy Calgary in the New Economy sets out to achieve an ambitious vision for the city that creates long-term prosperity and opportunities for all.

Pressure-tested with hundreds of Calgarians in 2021, the strategy is a path forward toward economic diversification and an economy that is inclusive and accessible to everyone. It focuses on five connected key drivers, including talent, livability, innovation, business environment and brand.

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Future Skills Centre invested almost $5.4 million in EDGE UP 2.0 to provide tech training for 320 displaced oil and gas industry professionals. The program launched in November and expanded to seven digital training streams with increased focus on work integrated learning and career coaching.

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Live Tech, Love Life

The award-winning Live Tech, Love Life marketing campaign is the focal point of our talent attraction efforts and showcases the opportunities in Calgary’s burgeoning innovation ecosystem. We recorded strong results in year two of the marketing campaign that positions Calgary as a centre for tech and innovation, with an unparalleled quality of life. 

Learn more Talent


The Opportunity Calgary Investment Fund prioritized investments that strengthen the innovation ecosystem and support local entrepreneurs in 2021. The Board of Directors approved a greater focus on investments that make Calgary a destination of choice for innovators and entrepreneurs, and to grow more local companies across their life cycle.

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Team Calgary

Team Calgary is a partnership program between Calgary Economic Development and the private sector that is shaping a vibrant future for our city. The program encompasses the team approach to economic development to showcase Calgary as a great place to do business and make a life.

Support for Team Calgary remained strong in 2021 as evidenced by the retention of more than 90 per cent of existing members and the addition of eight new partner organizations.

Meet our partners

Explore more in our
2021 Annual Report


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